Privacy policy

Last updated: 16 October 2026

This policy explains how GasStar (“we”) collects, uses and protects your personal information when you use this website or contact us.

Who is responsible for your information

GasStar is the data controller for the information described here. Contact: .

What we collect

• Enquiry form: your name, phone number, email address (optional), postcode, the service you need, your message, how and when you’d like to be contacted, and any photos you upload.
• Phone, WhatsApp and email: the details you give us when you contact us.
• When we carry out work: your address, details of the job, and records of the work and payments.
• Website security: our hosting provider keeps technical logs, such as IP addresses and browser types, to keep the website secure and working.

How we use it, and our lawful basis

• To reply to your enquiry and give you a quote: because you asked us to, as a step towards a contract.
• To carry out and manage work for you: to perform our contract with you.
• To keep records of gas and other work, and for tax and accounting: to meet legal obligations.
• To keep the website secure and handle any disputes: our legitimate interests.

We don’t use your information for marketing, and we never sell it.

Who we share it with

• Our website hosting and email providers, who process it on our behalf
• WhatsApp (Meta), if you choose to contact us that way
• Building Control, through the Gas Safe Register, when we notify a new boiler installation as the law requires
• Our accountant, and authorities where the law requires

How long we keep it

Your rights

You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, and to receive it in a portable format. To make a request, contact us using the details above.

If you’re unhappy with how we’ve handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Cookies

See our cookie policy.